Privacy, Security and Returns
PRIVACY POLICY:
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell or share your information to anyone.
SECURITY POLICY:
Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off and close your browser window when finished using a shared computer.
AUGMENTED REALITY POLICY:
All Spyderco augmented reality (AR) found at ar.spyderco.com is provided through the “data controller” Zappar Limited, a private limited company incorporated in the United Kingdom and registered in Scotland (company number SC394617). This applies only to ar.spyderco.com, and no other Spyderco.com domains. For contact information and more privacy details, please visit: https://www.zappar.com/privacy/
RETURN / REFUND POLICY (RETAIL CUSTOMERS ONLY):
Return request must be made within 30 days of delivery. All returns require a Return Authorization (RA) to be processed. Please contact the Spyderco Factory Outlet (SFO) at 800/828-1925 x 4 (or 303/279-8383 x 4) to obtain your RA. All returns must be received in original condition. We do not accept returns of used merchandise. Returns may incur a restocking fee of 20%, and freight charges both ways. YOU MAY CANCEL AN ORDER ANYTIME AS LONG AS IT HAS NOT SHIPPED. Refunds are provided as a credit to the credit card used at the time of purchase. We may require that you supply us with the full credit card number in order to process your refund.
RETURN / REFUND POLICY (WHOLESALE CUSTOMERS):
Please contact your Wholesale Sales Representative for additional information and Return Authorization (RA).
